Tableau Desktop Closes Unexpectedly When Selecting a Color Palette for a Discrete Field

Published: 11 Jan 2017
Last Modified Date: 16 Feb 2017


When attempting to change color palette with a discrete field on the Color Mark, Tableau Desktop unexpectedly closes.


  • Tableau Desktop 10.1.1 & 10.1.3
  • Text Files


Option 1

Upgrade to Tableau Desktop 10.1.5. For more information, see Upgrading Tableau Desktop.

Option 2

  1. Close Tableau Desktop. 
  2. Navigate to the "My Tableau Repository" folder on your computer. 
  3. Move the "Preference.tps" file out of the "My Tableau Repository" Folder. 
  4. Restart Tableau Desktop and attempt to reproduce the error. 


The Preferences.tps file can have unexpected character encoding resulting in invalid custom color palettes.

Additional Information

This behavior is related to a known issue (ID: 602126) that has been fixed in a recent version of Tableau Desktop. 
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