KNOWLEDGE BASE

Tableau Desktop Closes Unexpectedly When Selecting a Color Palette for a Discrete Field


Published: 11 Jan 2017
Last Modified Date: 16 Feb 2017

Issue

When attempting to change color palette with a discrete field on the Color Mark, Tableau Desktop unexpectedly closes.

Environment

  • Tableau Desktop 10.1.1 & 10.1.3
  • Text Files

Resolution

Option 1

Upgrade to Tableau Desktop 10.1.5. For more information, see Upgrading Tableau Desktop.

Option 2

  1. Close Tableau Desktop. 
  2. Navigate to the "My Tableau Repository" folder on your computer. 
  3. Move the "Preference.tps" file out of the "My Tableau Repository" Folder. 
  4. Restart Tableau Desktop and attempt to reproduce the error. 

Cause

The Preferences.tps file can have unexpected character encoding resulting in invalid custom color palettes.

Additional Information

This behavior is related to a known issue (ID: 602126) that has been fixed in a recent version of Tableau Desktop. 
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