Tableau Desktop Closes Unexpectedly When Printing
Published: 14 Mar 2017
Last Modified Date: 13 Jun 2017
IssueWhen using the File > Print selection from the toolbar, Tableau Desktop unexpectedly closes regardless of the print option.
However you are able to print to PDF or export to other formats.
- Tableau Desktop
- Windows 10
- HP Printer/Driver present
ResolutionWork with your IT team to try one of the following steps:
- Use a different HP printer driver.
- Re-install the printer by adding it via "Devices and Printers" in the control panel.
- Install the driver for "traditional mode" (instead of "dynamic mode"), which is done via Devices and Printers.
CauseThis is specifically due to a conflict with the hpc6r190.dll file, which is associated with the HP Universal PCL 6 Driver. It will cause 64bit versions of Tableau Desktop to stop unexpectedly, whereas a 32bit version of Tableau Desktop will cause the printer driver to stop unexpectedly instead.
Additional InformationThe HP Universal Print PCL 6 Driver works on other versions of Windows (8, 7) without causing Tableau Desktop to stop unexpectedly.