KNOWLEDGE BASE

Tableau Desktop Closes Unexpectedly When Opening a Worksheet Connected to a Live Flat File


Published: 02 Dec 2016
Last Modified Date: 17 Jul 2017

Issue

Tableau Desktop closes unexpectedly after opening a worksheet that is connected to one or more data source using Live flat file connection.

Environment

  • Tableau Desktop
  • Flat files

Resolution

Follow one of the following workarounds: 
  1. Use extracts. For more information, see Extract Your Data in Tableau Help. 
  2. Duplicate the files for each connection. 

Cause

Tableau crash issues can be caused by :
  1. The Live connection to different data sources, and all these data sources are calling the exact same flat files.
  2. The Live connection to a flat file that has been moved to a different folder or that contains different sheet names compared to originally.
  3. The workbook (.twb) was linked to an Excel file path that did not exist anymore and/or the field names were modified.

Additional Information

For more information about extracts, see the following documentation in Tableau Help: 
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