Tableau Desktop Closes Unexpectedly on Mac with Hive Based Connections
Published: 20 Mar 2018 Last Modified Date: 12 Apr 2018
Tableau Desktop may unexpectedly quit upon opening, selecting 'Save As' and/or creating an extract when using Hive based data source on the Mac.
You may notice that performance lag may also occur when using the tool bar.
Tableau Desktop 10.4.0 - 10.4.6, 10.5.0 - 10.5.2
Hortonworks Hadoop Hive
MapR Hadoop Hive
Microsoft Azure SQL
Upgrade to Tableau Desktop 10.5.3, 10.4.6 or a later version. For more information, see Upgrading Tableau Desktop in Tableau Help.
Stability issues occurred where Tableau was unable to determine the driver version from the driver name with Hive based data sources. Additionally, this behavior is related to a known issue (ID: 740687) which has been fixed in a recent release of Tableau Desktop.
During extract issue, the following error appears in the tabprotosrv.txt log file:
Exception: ReadBytes: Communication with the Tableau client process was lost.
Thank you for providing your feedback on the effectiveness of the article.