KNOWLEDGE BASE

Tableau Desktop Closes Unexpectedly on the Mac


Published: 23 Jun 2014
Last Modified Date: 15 Apr 2015

Issue

When you try to open Tableau Desktop on the Mac, the program closes unexpectedly.

Environment

  • Tableau Desktop 8.2
  • OS X

Resolution

One of the following steps might solve the issue:
  • If WebEx is installed on the computer running Tableau Desktop, uninstall the WebEx plug-in.
  • Go to System Preferences > Network > Advanced. On the Proxies tab, clear Automatic Proxy Configuration.
  • If using a Wacom tablet or other alternative input device, upgrade to Tableau Desktop 8.2.1 or disconnect the device, and then open Tableau Desktop. For more information, see Upgrading Tableau Desktop in the Tableau Knowledge Base.

Cause

Tableau Desktop 8.2.0 that is running on OS X is not compatible with some alternative input devices, like a Wacom tablet.
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