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Tableau Data Engine Error: 40715: error generating sort key. Unable to create extract


Published: 29 Jan 2018
Last Modified Date: 30 Jan 2018

Issue

When attempting to create an extract from a join in a Salesforce data connection, an error might occur: 
 
"Tableau Data Engine Error: 40715: error generating sort key
Unable to create extract."

Environment

  • Tableau Desktop 10.3.6, 10.4.2
  • Mac OSX
  • Salesforce.com

Resolution

Update to the newest maintenance release of 10.3.x or 10.4.x.

Cause

This is related to a known issue, ID 693763, that was fixed in later versions of Tableau Desktop.
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