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Tableau Data Engine Error: 40353, 40409 or 40909 Refreshing a Published Extract


Published: 26 Oct 2017
Last Modified Date: 13 Dec 2017

Issue

When attempting to refresh a published extract, the refresh fails. 

In background tasks for extracts, one of the following errors might occur:
Tableau Data Engine Error: 40353: The operation completed successfully. - Semaphore::Acquire
Tableau Data Engine Error: 40909: Overlapped I/O operation is in progress. - Semaphore::Acquire​
Tableau Data Engine Error: 40409: The operation completed successfully. - Semaphore::Acquire

 
 

Environment

Tableau Server

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.4.2 ; 10.3.6 ; 10.2.8 or 10.1.13. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2

As a workaround, modify the Data Engine session timeout value to an infinite value using the commands below.

On the computer running Tableau Server, open a command prompt as an administrator and navigate to the Tableau Server bin folder, then run the following commands:
tabadmin stop
tabadmin set dataengine.session_recv_timeout 0
tabadmin config
tabadmin start

Cause

This behavior is related to a known issue with ID 703885 which has been fixed in a recent release of Tableau Server. 
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