KNOWLEDGE BASE

Tableau Closes Unexpectedly When Connecting to SAP BW


Published: 24 Sep 2013
Last Modified Date: 09 Dec 2013

Issue

When connecting to SAP BW, Tableau Desktop closes unexpectedly.

Environment

  • Tableau Desktop
  • SAP® Business Information Warehouse (SAP BW)

Resolution

Reinstall the SAP GUI Suite. Ensure that the Unicode RFC Libraries are installed.

Cause

The Unicode RFC Libraries (icuuc34.dll) are missing and causes Tableau Desktop to exit.

Additional Information

You can run the NWCheckWorkstation utility, included with SAP GUI Suite, to help confirm that the .dll file is missing. 
  1. Navigate to C:\Program Files (x86)\SAP\SapSetup\setup.
  2. Double-click the NwCheckWorkstation.exe file.
  3. Click Check.
  4. After the utility completes its check, ensure that the Collect diagnostic information for SAP Support check box is selected.
  5. Click Finish.
  6. Navigate to C:\TEMP\SAPsetup\Check to access the report.  
Note: You can also use Procmon on tableau.exe to help identify the missing .dll file.  
Did this article resolve the issue?