Tableau Bridge 10.4 Quits Unexpectedly when Switching to Service

Published: 30 Nov 2017
Last Modified Date: 14 Dec 2017


When switching Tableau Bridge 10.4/10.4.1 to service mode, client quits unexpectedly, with Windows error: "Tableau Online Sync Client has stopped working"


  • Tableau Online
  • Tableau Bridge 10.4.0, 10.4.1, 10.5


If currently using 10.4 or 10.4.1:
Upgrade to 10.4.2.

If currently using 10.5:
This issue will be corrected in Tableau Desktop 10.5.1. When 10.5.1 is available, upgrade to that version to resolve the issue.

As a workaround in the meantime, use the following steps:

1. If Tableau Bridge is currently running on the server, exit the client. Check Windows Task Manager for any still-running "Tableau Online Sync Client" processes and exit any you find.

2. Exit any open Tableau Desktop sessions on the server.

3. Right-click the Tableau Desktop 10.5 icon and choose Run as Administrator.

4. Use Server > Start Tableau Bridge client

5. After the client is open, click Switch to service.


An issue in Tableau Bridge prevented startup of service mode when not run as administrator.
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