KNOWLEDGE BASE

Tableau Bridge Not Saving UNC Paths for Multi Connection Data Source


Published: 17 Feb 2017
Last Modified Date: 20 Dec 2017

Issue

When updating the paths for flat files in a multi-connection data source via Tableau Bridge (Sync Client), the new UNC paths may not persist when saved. 

Environment

  • Tableau Online 
  • Tableau Bridge (formerly Sync Client)

Resolution

Regenerate the Tableau Bridge (Sync Client) configuration file and reconfigure the UNC paths via Bridge (Sync Client). 
  1. Exit out of all instances of Tableau Bridge (Sync Client).
    • If using Run Continuously mode, open Tableau Bridge (Sync Client), select the Settings menu and select Run Only When Logged On.
    • Select the Settings menu, and select Exit.
  2. Regenerate the Tableau Bridge (Sync Client) configuration file. 
    • Navigate to C:\Users\username\Documents\My Tableau Repository\TabOnlineSyncClient
    • Rename the TabOnlineSyncClientConfiguration.txt file. 
    • Launch Tableau Desktop and start the Sync Client. 
  3. Reconfigure the UNC file paths for the data source in the Sync Client. See Change Sync Client Connection or Refresh Settings for more information. 
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