Subscriptions were not Sent After Upgrading Tableau Server

Published: 14 Aug 2017
Last Modified Date: 20 Sep 2017


After upgrading Tableau Server from Tableau Server 10.2 to versio0n 10.3, subscriptions emails (historical or new) are not being sent. You noticed no specific error message referencing that e-mail subscription were not sent.

However the following error can be found in the Tableau Server logs: 
...ERROR com.tableausoftware.model.workgroup.service.subscriptions.SubscriptionRunner - Could not send email for Subscription....


Tableau Server 10.3.0


Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.3.3. For more information, see Upgrading Tableau Server in Tableau Help.

Option 2

As a Tableau Server Administrator, set the backgrounder.subscription_image_caching to 'true' 


The backgrounder.subscription_image_caching is to 'false' and imageFIle is not initialized. If imageFile is Null, then subscriptions would fail to be sent.

This behavior is related to a known issue (ID: 676744) that has been fixed in a recent release of Tableau Server.

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