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Subscriptions were not Sent After Upgrading Tableau Server


Published: 14 Aug 2017
Last Modified Date: 20 Sep 2017

Issue

After upgrading Tableau Server from Tableau Server 10.2 to versio0n 10.3, subscriptions emails (historical or new) are not being sent. You noticed no specific error message referencing that e-mail subscription were not sent.

However the following error can be found in the Tableau Server logs: 
...ERROR com.tableausoftware.model.workgroup.service.subscriptions.SubscriptionRunner - Could not send email for Subscription....

Environment

Tableau Server 10.3.0

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.3.3. For more information, see Upgrading Tableau Server in Tableau Help.

Option 2

As a Tableau Server Administrator, set the backgrounder.subscription_image_caching to 'true' 

Cause

The backgrounder.subscription_image_caching is to 'false' and imageFIle is not initialized. If imageFile is Null, then subscriptions would fail to be sent.

This behavior is related to a known issue (ID: 676744) that has been fixed in a recent release of Tableau Server.

Additional Information



 
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