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Subscriptions Fail With Error "Could not convert socket to TLS"


Published: 11 Jun 2017
Last Modified Date: 14 Jun 2017

Issue

Subscriptions are not sent. The following error message is seen in the Background Tasks for Non Extracts view:
Could not convert socket to TLS

Additionally, the following error may be found in the Tableau Server logs:

PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Environment

Tableau Server 9.3 and newer versions

Resolution

Uncheck the 'Enable TLS' option in the 'SMTP Setup' tab of Tableau Server Configuration Utility

Cause

Encrypted SMTP connections are not supported for alerts or subscriptions.

Additional Information

The PKIX path building failure indicates there is an issue connecting to SSL services
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