KNOWLEDGE BASE

Subscriptions Do Not Function Properly But Email Alerts Succeed


Published: 17 Jul 2013
Last Modified Date: 11 Oct 2013

Issue

Subscriptions do not function properly but alerts succeed.

Environment

Tableau Server 8.0.0-8.0.4

Resolution

To resolve the issue, upgrade to Tableau Server 8.0.5 or later.

Alternatively, if you cannot upgrade, try one of the following options:

  • Remove the domain name and the backslash (\) from the SMTP username.
  • If you need to use the backslash, you can use a double black slash (\\)  instead of a single backslash (\). In this case, alerts may not function properly but subscriptions will succeed.
  • Finally, leave the backslash (\) as-is. In this case, alerts will succeed but subscriptions may not function properly.

Cause


A backslash (\) in the SMTP username will cause subscriptions to not function properly.  For example, MYCO\jsmith.
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