Last Modified Date: 11 Oct 2013
EnvironmentTableau Server 8.0.0-8.0.4
ResolutionTo resolve the issue, upgrade to Tableau Server 8.0.5 or later.
Alternatively, if you cannot upgrade, try one of the following options:
- Remove the domain name and the backslash (\) from the SMTP username.
- If you need to use the backslash, you can use a double black slash (\\) instead of a single backslash (\). In this case, alerts may not function properly but subscriptions will succeed.
- Finally, leave the backslash (\) as-is. In this case, alerts will succeed but subscriptions may not function properly.
A backslash (\) in the SMTP username will cause subscriptions to not function properly. For example, MYCO\jsmith.
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