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Subscription Link in Email Broken


Published: 18 Sep 2013
Last Modified Date: 25 Nov 2016

Issue

When clicking on a subscription link in an email, the link might not work or might direct you to an incorrect page in Tableau Server.

Environment

Tableau Server

Resolution

Verify the Tableau Server URL is correct in the Configure Tableau Server utility.
  1. In Windows, click Start > Tableau Server <version number> > Configure Tableau Server.
  2. Click on the Email Alerts/Subscriptions tab.
    • Fo Tableau Server 10 and later versions, click the SMTP setup tab.
  3. Verify the URL in the Tableau Server URL field is correct.
  4. Click OK.

Cause

The Tableau Server URL is incorrect, therefore links sent in email do not link to Tableau Server correctly.
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