KNOWLEDGE BASE

Subscription button appears to be missing from published workbook


Published: 22 Jan 2016
Last Modified Date: 19 Nov 2017

Issue

The subscription icon does not appear in view for some workbooks even though you have the correct permissions. In order to view the subcription and download icons, you have to scroll to the far right of the toolbar. 

Environment

Tableau Server 9.1 and later versions

Resolution

  1. Re-size the dashboard width to fit within the desired screen size
  2. Republish the workbook. 

Cause

The published workbook might have several dashboards which are set to 'Exact' sizing; one of the dashboards is set to a width that is greater than the screen resolution. For example the problem dashboard is set to Exactly 2000 w X 700 h, and the other dashboards are set to Exactly 1400 w X 700 h.

This causes the toolbar in Tableau Server to size to accommodate the widest view, creating a scroll bar at the bottom of the screen.
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