KNOWLEDGE BASE

Stale Data Displays When Selecting the Refresh Button on a Published View Using Embedded Extracts


Published: 14 Sep 2017
Last Modified Date: 07 May 2018

Issue

When selecting the refresh button on a published workbook which uses embedded extracts, stale data displays. 
 

Environment

  • Tableau Server 9.3 - 10.4
  • Tableau Online 
  • Embedded Extracts

Resolution

Try one of the below workaround options. 

Option 1
Upgrade the affected extracts to hyper and republish the workbook. See Extract Upgrade to .hyper Format​ for more information. 

Option 2 
Reload the browser window (F5). 

Option 3 
Copy and paste the view URL into an incognito browser window. 

 

Cause

Our Engineers are aware of this issue and are planning to address it in a future release. 
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