KNOWLEDGE BASE

Some External Users Prompted for Login Even While "Enable Automatic Login" Feature Is Enabled


Published: 06 Mar 2014
Last Modified Date: 24 Oct 2017

Issue

When using SSPI for automatic login, external users might be prompted for credentials when looking at embedded Tableau Server views.

Environment

Tableau Server

Resolution

Verify the following on the client machine:
  1. Current Windows user has a valid Active Directory and Tableau Server user account.
  2. The website address for the Tableau Server is in the "Trusted" or "Local Intranet" zone.

Cause

Tableau Server uses NTLM authentication to allow automatic login through a browser using the current Windows user's credentials.
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