KNOWLEDGE BASE

Sign In Page is Strangely Formatted and Blank Page is Displayed After Logging In


Published: 25 Jun 2014
Last Modified Date: 30 Sep 2016

Issue

When logging in to Tableau Server, the log-in page might appear strangely formatted, and after logging in, a blank page is displayed. The following error message is found in the httpd error log files:

client denied by server configuration: C:/Program Files/Tableau/Tableau Server/8.1/wgserver/public/v_81001404081805/javascripts/cultures/globalize.culture.en-US.js

Environment

Tableau Server 8.1

Resolution

Ensure that the Run As user has explicit permissions to access the Program Files/Tableau and ProgramData/Tableau folders, and run tabadmin init --installer
  1. Open a cmd prompt window as administrator
  2. type the following commands:
ICACLS "C:\ProgramData\Tableau" /grant "<domain-name>\<run-as-user-account-name>:(OI)(CI)(F)" 
ICACLS "C:\Program Files\Tableau" /grant "<domain-name>\<run-as-user-account-name>:(OI)(CI)(F)" 
cd "C:\Program Files\Tableau\Tableau Server\8.1\bin" 
tabadmin start

Cause

Apache server has become corrupted and is being denied access to the necessary javascript libraries.
Did this article resolve the issue?