KNOWLEDGE BASE

Share > Email Unresponsive in iOS Mobile Browser


Published: 01 Mar 2018
Last Modified Date: 01 Mar 2018

Issue

When you select Share > Email from a Tableau Server view in iOS mobile browser, nothing happens. 
 

Environment

  • Tableau Server
  • iOS
  • Mobile browser

Resolution

As a workaround, use Tableau Mobile App, or copy the link and paste into an email.

Cause

iOS requires a target email address in order to open native apps.
Since Tableau Server does not know the intended recipients, allowing users to specify once the email client is opened, the target email address is not included in the mailto launched when Share > Email is selected.
 

Additional Information

  • The issue does not occur on Android devices.
  • Mail Links at Apple URL Scheme Reference
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