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Error "Setup Failed: 0x80070020 - The process cannot access the file" When Installing


Published: 03 Nov 2016
Last Modified Date: 07 Nov 2017

Issue

When attempting to install Tableau Desktop, the following error is returned: 
Setup Failed: 0x80070020 - The process cannot access the file because it is being used by another process 

Environment

  • Tableau Desktop 
  • Windows

Resolution

Use one or more of the following options:
  • Restart the computer, then attempt to install Tableau Desktop. 
  • Temporarily disable any spyware and antivirus software and attempt to install Tableau Desktop. 
  • Temporarily disable any firewalls and attempt to install Tableau Desktop. 

Cause

This error is generated by the Windows operating system, and indicates a conflict between different programs on the operating system. Frequently, this issue is caused by antivirus or spyware programs, but a detailed diagnosis will require assistance from your IT team.
 
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