KNOWLEDGE BASE

SAP HANA Username and Password Prompting When Trying to Access a View


Published: 24 Aug 2016
Last Modified Date: 17 Jan 2017

Issue

After letting the view idle for some time, the prompt to provide SAP HANA username and password when trying to access the view again. After entering credentials in SAP HANA login prompt, you are unable to view reports for some time. After some time, you are able to access the view again. 

Environment

  • Tableau Server 9.2
  • SAP HANA

Resolution

Set wgserver.sap_hana_sso.saml.assertion.timeout to a long time frame. For example: 10 hours (36000 seconds). 
  1. Open a command prompt as an administrator and navigate to the Tableau Server bin folder, located by default at: C:\Program Files\Tableau\Tableau Server\<version>\bin
  2. Execute the following commands: 
    tabadmin stop 
    tabadmin set wgserver.sap_hana_sso.saml.assertion.timeout 36000 
    tabadmin config 
    tabadmin restart 

Cause

wgserver.sap_hana_sso.saml.assertion.timeout expired. 
Did this article resolve the issue?