KNOWLEDGE BASE

SAML Authentication Fails in a Distributed Environment


Published: 22 Aug 2014
Last Modified Date: 11 May 2016

Issue

After configuring SAML in a distributed environment, authentication might fail with the following errors:

wgserver-<number>.log
<IdP-Metadata>.xml does not exist

wgserver-<number>.log
catalina-exec-2 Uncertified  ERROR : com.tableausoftware.domain.user.saml.SAMLExtendedProcessingFilter - SAML Authentication Failed, please contact the administrator.

When performing "tabadmin config"
*** Error: Error processing template wgserver/samlspmetadata.xml.templ
       No such file or directory - <PathOfCertificateFile>

Environment

  • Tableau Server 
  • SAML
  • Distributed Environment

Resolution

Manually copy the certificate, key files, and IdP metadata file to any worker nodes running the WGServer (Application Server) process. The file location must be the same as the location specified in the Configure dialog menu.

Cause

The certificate, key files, or IdP metadata files are not in the expected location on at least one of the wgserver nodes.
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