Run Now Option Cannot be Selected or is Unresponsive in Tableau Online Data Sync Client
Published: 04 May 2016
Last Modified Date: 14 Nov 2016
IssueWhen clicking the "Run now" button to manually run a refresh in the Tableau Online sync client, the button is unresponsive and no refresh occurs.
Occasionally, the "Run Now" button cannot be selected.
- Tableau Online
- Data Sync Client 9.3
- Exit the Sync Client and close any open instance of Tableau Desktop.
- Launch the Task Manager.
- Look for Tableau Online Sync Client process and end it.
- Re-launch Tableau Desktop and start the Sync Client again.
- The "Run Now" refresh icon should be available.
CauseThe "Run Now" refresh icon can sometimes go unresponsive.