KNOWLEDGE BASE

Run Now Option Cannot be Selected or is Unresponsive in Tableau Online Data Sync Client


Published: 04 May 2016
Last Modified Date: 01 Dec 2017

Issue

When clicking the "Run now" button to manually run a refresh in Tableau Online Bridge (Sync Client), the button is unresponsive and no refresh occurs. 
Occasionally, the "Run Now" button cannot be selected.

Environment

  • Tableau Online
  • Tableau Bridge (formerly Data Sync Client 9.3)

Resolution

  1. Exit Bridge (Sync Client) and close any open instance of Tableau Desktop.
  2. Launch the Task Manager.
  3. Look for Tableau Online Bridge (Sync Client) process and end it.
  4. Re-launch Tableau Desktop and start Bridge (Sync Client) again.
  5. The "Run Now" refresh icon should be available.

Cause

The "Run Now" refresh icon can sometimes go unresponsive.
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