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Registration Form Cut Off When Attempting to Activate Tableau Desktop


Published: 09 Nov 2017
Last Modified Date: 10 Nov 2017

Issue

When trying to register Tableau Desktop, the registration form is truncated, so the application cannot be activated.

Environment

  • Tableau Desktop
  • Windows 10

Resolution

  1. On the computer running Tableau Desktop, navigate to Control Panel > Hardware and Sound > Make text and other items larger or smaller > set a custom scaling level 
  2. In the "Custom sizing option" window, select 100%, click OK and then click "Apply" on the Display window. 
  3. Sign out of Windows, or restart Windows for the changes to be applied. 

Cause

The high DPI scaling setting in Windows is preventing the registration form from fitting into the display area.
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