KNOWLEDGE BASE

Rebuild Search Index Unavailable and "Checking Solr status" Displays


Published: 11 Oct 2013
Last Modified Date: 31 Aug 2015

Issue

When you try to view the list of users and groups, the list might be blank. When you try to rebuild the search index on the Maintenance page, Rebuild search index might be unavailable and the message Checking Solr status is displayed.

User-added image

Environment

  • Tableau Server 8.0 and 8.1
  • Distributed environment

Resolution

Try the following troubleshooting options.

Option 1: Check communications on port 8080

Work with your IT team to see if port 8080 is blocked. If it is, open port 8080 in both directions so that the primary and worker computers can communicate.

Option 2: Restart Tableau Server from the computer running the primary

  1. On the computer running the Tableau Server primary, open the Command Prompt window as an administrator and run one of the following commands:
    • On a 32-bit computer: cd "C:\Program Files\Tableau\Tableau Server\<version>\bin"
    • On a 64-bit computer: cd "C:\Program Files (x86)\Tableau\Tableau Server\<version>\bin"
  2. At the command prompt, run the following commands in order:
    • tabadmin stop 
    • tabadmin start 

Option 3: Manually rebuild the search index

Note: These instructions apply ONLY to Tableau Server 8.0 and 8.1. Manually rebuilding the search index in Tableau Server 9.0 or later is strongly discouraged.
  1. On the computer running Tableau Server, open the Command Prompt window as an administrator and run one of the following commands:
    • On a 32-bit computer: cd "C:\Program Files\Tableau\Tableau Server\<version>\bin"
    • On a 64-bit computer: cd "C:\Program Files (x86)\Tableau\Tableau Server\<version>\bin"
  2. Type the following command to stop Tableau Server:
    tabadmin stop
  3. Create a backup of Tableau Server data by running the following command, and replacing <filename> with a full path to the file you want to use for backup:
    tabadmin backup <filename>
    For more information, see Back Up the Tableau Data in Tableau Help.
  4. Delete the following directory: C:\ProgramData\Tableau\Tableau Server\data\tabsvc\solr\data.
  5. Type the following command to start Tableau Server:
    tabadmin start
  6. Open a browser, navigate to the Tableau Server website, and log in as a system administrator. It should now be possible to click Rebuild Search Index on the Maintenance page.
Note: If Tableau Server is not installed on drive C, replace C: in the file paths above with the correct drive letter.

Cause

Communications on port 8080 are blocked by Firewall or the index files have become corrupted.
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