KNOWLEDGE BASE

Filters Disappear After Publishing


Published: 26 Jul 2013
Last Modified Date: 13 Apr 2017

Issue

After you publish a workbook to Tableau Server, some users might not see filters when viewing the workbook in a browser. A grey box might display in place of the filter.

Environment

  • Tableau Server
  • Tableau Online

Resolution

If no users can see the filters: 

In Tableau Desktop, add the filter(s) to the desired sheet(s) used on the dashboard. 

If some users can see the filters, and others cannot: 

For the user(s) who are unable to view filters, do the following as a Tableau Server administrator:
  1. Set the user's Site Role to Interactor. For more information, see Setting Permissions in Tableau Help.
  2. Verify permissions for this user on project, and the view itself. The Filter permissions must be set to Allow. For more information, see Check Current Permissions in Tableau Help.
  3. Assign permission to contents at the project level.
    • Sign in to Tableau Server as an administrator, and then navigate to Admin > Projects.
    • Select the check box next to the appropriate project, and then click Permissions.
    • Click Assign Permissions to Contents. When finished, click Exit.

Cause

  • The filter on the dashboard is considered invalid because it is not associated with any sheets  
  • Some users do not have appropriate permissions to see the filter
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