KNOWLEDGE BASE

Published Dashboards Contain Broken Image Icons Instead of Views


Published: 23 Aug 2017
Last Modified Date: 19 Oct 2017

Issue

When accessing visualizations published to a clustered instance of Tableau Server, the dashboards contain broken image icons instead of views.

Environment

  • Tableau Server 10.3
  • Nodes with vizqlserver configured without a gateway configured.

Resolution

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 10.3.4. For more information, see Upgrading Tableau Server in Tableau Help. 

Option 2

Work with your Tableau Server Administrator to have a gateway added to any node that has vizqlserver but no gateway.

Cause

This behavior is related to a known issue (ID: 672594) which has been fixed in a recent release of Tableau Server. 
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