KNOWLEDGE BASE

Prompts for Credentials Continue to Occur After Enabling Automatic Login


Published: 15 Mar 2013
Last Modified Date: 11 Aug 2015

Issue

After you enable automatic logon in Tableau Server, users are still required to enter credentials.

Environment

  • Tableau Server
  • Enable Automatic Login on (SSPI)
  • Chrome
  • Internet Explorer

Resolution

Step 1

In Internet Explorer, add the URL for your Tableau Server to the Local Intranet or Trusted Sites security zone. For more information, see Security zones: adding or removing websites in the Microsoft knowledge base.

    Step 2

    Enable automatic logon with current user name and password.

    1. In Internet Explorer, navigate to Settings > Internet Options.
    2. On the Security tab, click Custom Level.
    3. Under User Authentication, select Automatic logon with current user name and password.
    Note: Changes made in the Internet Options dialog box will also affect Chrome. 

    Cause

    When automatic login is enabled, Tableau Server uses NTLM authentication to pass user credentials through a browser. In Internet Explore and Chrome, NTLM is only allowed for sites in the Local Intranet and/or Trusted Sites zones.
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