KNOWLEDGE BASE

Prompts for Credentials and Error "Invalid username or password" While Publishing


Published: 25 Jan 2014
Last Modified Date: 18 Aug 2016

Issue

When you try to publish a workbook, you might receive multiple prompts for credentials during the publishing process. Sometimes publishing is successful, but most of the times it fails with the following error:

Invalid username or password.

Environment

  • Tableau Server 8.1 and later versions
  • Tableau Online
  • Tableau Desktop 8.1 and later versions running on Virtual PC for Mac

Resolution

Work with your IT team to configure the virtual environment running Tableau Desktop to meet the following minimum requirements:
  • 2 or more CPU cores
  • 4 GB of RAM

Cause

The virtual environment is too slow, causing the session cookie to expire before publishing is complete.
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