KNOWLEDGE BASE

Prompted for Authentication When Clicking URL Action to Open New View


Published: 01 Dec 2017
Last Modified Date: 01 Dec 2017

Issue

When using trusted authentication and clicking a URL action to open another view, a new tab opens displaying an authentication prompt rather than the expected view.

Environment

  • Tableau Server 10.1.0 - 10.1.11, 10.2.0 - 10.2.5, 10.3.0 - 10.3.3, 10.4.0 
  • Trusted Authentication

Resolution

Upgrade to Tableau Server 10.1.12, 10.2.6, 10.3.4 or 10.4.1.  For more information, see Upgrade Tableau Server.


 

Cause

This behavior is related to a known issue with ID 684575 which has been corrected in more recent versions. 
The issue occurred when the client computer was in a different timezone than the computer running Tableau Server.
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