KNOWLEDGE BASE

Prompt for Username and Password When Downloading SAP BW and Sybase ASE Drivers


Published: 09 Jan 2014
Last Modified Date: 15 Apr 2016

Issue

When you try to download the SAP Business Warehouse (BW) or Sybase ASE drivers from Drivers & Activation, a prompt for username and password credentials appears.

Environment

  • Tableau Desktop
  • Tableau Server
  • SAP Business Warehouse (BW) or Sybase ASE drivers

Resolution

Option 1

Option 2

  • SAP BW: Contact your SAP Super Administrator to request an account for the SAP Service Marketplace.
  • Sybase: Contact your Sybase account manager for access.

Cause

The Tableau Drivers page re-directs to the SAP Marketplace. Tableau is unable to distribute SAP drivers, because SAP is the sole owner and distributor of their product. When downloading SAP Business Warehouse (SAP BW) drivers, valid SAP Marketplace credentials are required to access the download site.
Did this article resolve the issue?