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Prompt for Credentials Downloading SAP HANA Driver


Published: 05 Sep 2013
Last Modified Date: 09 Aug 2017

Issue

When you try to download the SAP HANA drivers from the Tableau Drivers & Activation page, a prompt for credentials appears.

Environment

  • Tableau Desktop
  • Tableau Server
  • SAP HANA
  • Windows

Resolution

To request log-in credentials for the SAP Service Marketplace, contact your SAP BW super administrator. If you know your SAP BW customer/installation number, you can request log-in credentials through the SAP Service Marketplace.

Cause

The link on the Tableau Drivers & Activation page re-directs to the SAP Marketplace. The log-in credentials for the SAP Service Marketplace are not available through Tableau, and Tableau is unable to provide access to SAP BW drivers.
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