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Tableau Product Key Displays DISABLED in Trusted Storage


Published: 24 Nov 2015
Last Modified Date: 03 Feb 2017

Issue

When using using custactutil.exe -view (for Tableau Desktop) or serveractutil.exe -view (for Tableau Server) to view activated licenses in Trusted Storage, product keys might display a status of DISABLED. 

Environment

  • Tableau Desktop
  • Tableau Server

Cause

The offline deactivation process was started, but not completed. 
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