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No Data Displayed After Refreshing Extract


Published: 27 Jun 2017
Last Modified Date: 29 Jun 2017

Issue

After refreshing the extract on Tableau Server or Tableau Online, the new data does not show on the workbook.

Environment

  • Tableau Online
  • Tableau Server
  • Extracts

Resolution

Follow the steps below to ensure to refresh the data without having to recreate the metadata (Groups, Calculated fields, Folders etc).
  1. Connect to the published workbook from Tableau Desktop by clicking Server > Open Workbook.
  2. Create a local copy of one of the affected published extracts.
  3. Remove the extract filters or data source filters, if any.
  4. Recreate the extract from the live connection.
  5. Verify the data pane contains the desired metadata including the new values (Groups, Calculated fields, etc).
  6. Publish the extract under the same published data source (overwrite).
  7. Repeat steps 2 to 6 until all data sources are up to date. 
  8. Quit Tableau Desktop without saving the workbook.
  9. Verify the published workbook (unmodified) is showing the new values on Tableau Server Web-UI.
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