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Errors: "Unable to connect to data source" Or "This file was created by a newer version of Tableau" After Accessing Web-Authored Workbook on Tableau Online 10AY


Published: 24 May 2017
Last Modified Date: 30 May 2017

Issue

When accessing a workbook that has been web-authored on the Tableau Online 10ay pod (after 5/24/17), the following error might occur: 
 
This file was created by a newer version of Tableau. Please contact Tableau Software to upgrade your version. 
class DOMException. 
Unable to connect to the server "localhost". Check that the server is running and that you have access privileges to the requested database. 

Environment

Tableau Online 10ay

Resolution

To resolve this issue, please try one of the following workarounds: 
  1. Republish the original workbook from Tableau Desktop.
  2. Restore an older version of the workbook from the workbook revision history.

Cause

This issue occurs after web-editing the workbook on Tableau Online 10.3 (the upgrade occurred on the 5/23/17). More information can be found on the Trust.
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