KNOWLEDGE BASE

Missing "Sign Out" Option on Tableau Online Using SAML with Okta


Published: 06 Jun 2016
Last Modified Date: 29 Sep 2017

Issue

When authenticating to Tableau Online using SAML configured through Okta (IdP), the "Sign Out" option under your account name is missing. 

Environment

  • Tableau Online
  • SAML
  • Okta

Resolution

To resolve the issue, re-import the IdP metadata from from Okta containing the SingleLogoutService element. 
  1. Login to Okta using an admin account. 
  2. Select Admin, Applications and then the Tableau Online application. 
  3. Select the Sign On tab and then select View Setup Instructions
  4. Under Step 6, copy the IDP Metadata into a text file, and then save it with the file name metadata.xml
  5. Login to Tableau Online as an Admin, select Settings and then the Authentication tab. 
  6. Under step 4, select browse and import the metadata file into Tableau Online. 
  7. Select Apply

Cause

In other areas of the Okta application configuration, the IdP metadata does not include the SingleLogoutService element. 
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