Missing Data from Views and Filters on Tableau Reader

KNOWLEDGE BASE

Missing Data from Views and Filters on Tableau Reader

Published: 05 Oct 2016
Last Modified Date: 06 Oct 2016

Issue

When using Tableau Reader, some data is missing from view and filters.

Environment

Tableau Reader
Windows

Resolution

Clear the query cache bby following the below steps.

Option 1: Invalidate the Cache by Refreshing the Data Source

Each time the data source is refreshed, the cache is invalidated, making this a very simple alternative to the more complicated process of manually clearing the cache.

Option 2: Manually Clear the Cache

Close all instances of Tableau.
Navigate to the caching folder. For example: C\Users\<username>\AppData\Local\Tableau\Caching.
Modify/clear the desired cache(s).

Additional Information

This only works for file-based data sources upon which a query has been performed, as this is a query cache.
Restarting Tableau Desktop and Reader does NOT clear the query cache, as the cache is file-based, not memory-based.