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Login Screen Reappears after Signing In to Tableau Server


Published: 21 Jan 2013
Last Modified Date: 13 Jun 2016

Issue

When signing in to Tableau Server, the login screen might reappear without displaying a message.

Environment

Tableau Server

Resolution

Option 1

Enable Cookies in your web browser.

Option 2

For Internet Explorer:
  • Remove “_” symbol (if any) from Tableau Server’s DNS or machine name (this applies only to Internet Explorer. See Additional Information section.
  • In Internet Explorer add Tableau Server's address into "Trusted sites" zone and change "Security level" to "low" for this zone.
  • Run Internet Explorer with all add-ins disabled.

Cause

  • Cookies are required for login process
  • Internet Explorer blocks all cookies from sites with “_” (underscore) in the name by design
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