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LogicException: An unexpected error occurred and the operation could not be completed.


Published: 07 Sep 2017
Last Modified Date: 20 Sep 2017

Issue

When attempting to load a dashboard after upgrading to Tableau Server 10.2.3 or 10.3.1, the following error may be received:
LogicException: Internal Error- An unexpected error occurred and the operation could not be completed
 
Additionally, you notice this error when you are passing action filters to next screen on certain Dashboards; the issue also affects crosstab generation.

Environment

  • Tableau Server 10.2.3-10.2.4
  • Tableau Server 10.3.1-10.3.2
  • Actions such as:
    • Exporting to PDF/Image
    • Rendering a view

Resolution

Option 1 Option 2
  • As a possible workaround, append "?:refresh=y" to the view URL

Cause

This behavior is related to a known issue with ID 669829 that has been fixed in a later version.

Additional Information

The Tableau Server VizQL logs will include the following line.
  • In 10.2 and later versions.
    • com.tableausoftware.nativeapi.dll.LogicException: LogicAssert at D:\tc\builds\tableau-17-q1\tableau-17-q1.17.0614.1936\modules\platform\tabdata\main\db\QueryCacheServiceImpl.cpp line 1802: guid != 0
  • In 10.3 and later versions.
    • com.tableausoftware.nativeapi.dll.LogicException: LogicAssert at D:\tc\builds\tableau-17-q2\tableau-17-q2.17.0728.2252\modules\platform\tabdata\main\db\QueryCacheServiceImpl.cpp line 2127: guid != 0
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