KNOWLEDGE BASE

JSON Data Source not Refreshing Using Live Connection on Tableau Server


Published: 19 Apr 2018
Last Modified Date: 18 May 2018

Issue

Unable to refresh published workbooks connected live to a JSON file with updated data.

Environment

  • Tableau Server 10.2.0 - 10.5.3
  • JSON

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1.1, 10.5.4 or a later version. For more information, see Upgrading Tableau Server in Tableau Help. 

Cause

When trying to work out the last modified timestamp for the json file, only the filename is used and not the entire path. The result is that file is not found and the modified timestamp is set to the time of the temporary copy of the JSON file created upon connection rather than the file at the network path.

This behavior is related to a known issue (ID: 761731) which has been fixed in a recent release of Tableau Server. 
 
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