KNOWLEDGE BASE

Incorrect Tableau Server URL After Editing a Data-driven Alert using Tableau Mobile


Published: 21 Mar 2018
Last Modified Date: 22 Mar 2018

Issue

When selecting Edit Alert in Data Driven alerts from Tableau Mobile, you may be redirected to the wrong Tableau Server URL.

Environment

  • Tableau Mobile 10.4.4
  • Tableau Server 10 and later versions

Resolution

Ensure that the correct Tableau Server URL has been typed into the Tableau Server URL (for links in emails and subscriptions) box in the SMTP Setup tab of the Tableau Server Configuration tool. For more information, see Configure SMTP Setup in Tableau Help.

Cause

Either no Tableau Server URL has been provided, or, an incorrect Tableau Server URL has been provided in the SMTP Setup tab of the Tableau Server Configuration tool.

Additional Information

When selecting Edit Alert from your mobile device, you may notice a question mark in the URL that you are editing (for example: "http://?:editDataAlert=9"). Such question mark indicates that no URL has been provided or the URL the user is being directed to is incorrect for this Tableau Server environment.
Did this article resolve the issue?