KNOWLEDGE BASE

Images in Published Dashboard Intermittently Replaced with Red X


Published: 24 Jul 2014
Last Modified Date: 11 May 2016

Issue

When viewing a dashboard on Tableau Server, all images, including the visualization, are intermittently replaced a red X, indicating a broken link to the image file.

Environment

  • Tableau Server 
  • Distributed Environment

Resolution

  1. Stop Tableau Server.
  2. Open the Configuration Utility on the primary Tableau Server computer and remove the affected worker computer.
  3. Save changes.
  4. Start Tableau Server and confirm all services are running.
  5. Uninstall and reinstall the worker software on the worker computer.
  6. Stop Tableau Server.
  7. Open the Configuration Utility on the primary Tableau Server computer and add the worker back to configuration. Make sure that at least one worker keeps Data Engine and Repository during this reconfiguration.
  8. Save changes.
  9. Start Tableau Server.

Cause

The worker was unable to load images from the tile cache.
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