KNOWLEDGE BASE

Hyperlinks Intermittently Unclickable or Do Not Load Using Internet Explorer


Published: 07 Jun 2017
Last Modified Date: 03 Jul 2017

Issue

When using Internet Explorer and attempting to hover over a hyperlink in Tableau Server or Tableau Online in list view, the hyperlink is unresponsive or cannot be clicked.

Environment

  • Tableau Online
  • Tableau Server 10.3
  • Internet Explorer
  • Windows 7

Resolution

Use one of the following workarounds:
  • Use an alternate browser such as Google Chrome or Mozilla Firefox
  • If using Internet Explorer, move the mouse slightly to the left or right of the hyperlink, and then back on the hyperlink, to make the link active.

Cause

This behavior is related to a known issue with ID 659705 that is currently under investigation.
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