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Hyperlinks Intermittently Unclickable or Do Not Load Using Internet Explorer


Published: 07 Jun 2017
Last Modified Date: 14 Sep 2017

Issue

When using Internet Explorer and attempting to hover over a hyperlink in Tableau Server or Tableau Online in list view, the hyperlink is unresponsive or cannot be clicked.

Environment

  • Tableau Online
  • Tableau Server 10.3.0 - 10.3.1
  • Internet Explorer
  • Windows 7

Resolution

Option 1

Upgrade Tableau Server to version 10.3.2. For more information, see Upgrading Tableau Server

Option 2

Use one of the following workarounds:
  • Use an alternate browser such as Google Chrome or Mozilla Firefox.
  • If using Internet Explorer, move the mouse slightly to the left or right of the hyperlink, and then back on the hyperlink, to make the link active.
  • Right-click the hyperlink and click "Open" or "Open in New Tab/Window".

Cause

This behavior is related to a known issue with ID 659705 that has been fixed in a later version.
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