KNOWLEDGE BASE

Hyper Logs Not Created When File Path Contains Non-ASCII Characters


Published: 22 Dec 2017
Last Modified Date: 16 Feb 2018

Issue

The logs folder contains log.txt but not hyperd.log files. 

Environment

  • Tableau Desktop 10.5
  • File path containing non-ASCII characters

Resolution

Option 1

Upgrade to Tableau Desktop 10.5.1. For more information, see Upgrading Tableau Desktop in Tableau Help.

Option 2

Use the following workaround: 
  1. Open Tableau Desktop 
  2. Select “File” > "Repository Location”
  3. Choose a custom path which does not contain non-ASCII characters.
  4. Restart Tableau Desktop.

Cause

This behavior is related to a known issue (ID: 721830) which has been fixed in a recent release of Tableau Desktop. 
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