KNOWLEDGE BASE

Hyper Logs Not Created When File Path Contains Non-ASCII Characters


Published: 22 Dec 2017
Last Modified Date: 11 Jan 2018

Issue

The logs folder contains log.txt but not hyperd.log files. 

Environment

  • Tableau Desktop 10.5
  • File path containing non-ASCII characters

Resolution

Use the following workaround: 
  1. Open Tableau Desktop 
  2. Select “File” > "Repository Location”
  3. Choose a custom path which does not contain non-ASCII characters.
  4. Restart Tableau Desktop.

Cause

This behavior is related to a known issue with ID 721830 which is currently under investigation.
Did this article resolve the issue?