KNOWLEDGE BASE

Guest User Is Counted As an Unlicensed User After Switching From Core-based License to User-based License


Published: 07 Feb 2018
Last Modified Date: 07 Feb 2018

Issue

After switching from a core-based license to a user-based license, you notice that "1 Unlicensed users" is displayed in [Manage All Sites] -> [Settings] -> [Licenses] page.
 

Environment

Tableau Server

Resolution

Disable the Guest user before switching to a user-based license. For more information about Guest accounts, see Guest User or User-based metric in the Online Help.

Cause

Guest user access is not possible with user-based license.
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