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Errors: "Google Analytics returned empty page" or "An unknown error related to remote content was detected (500)" When Refreshing Google Analytics Data Source


Published: 25 May 2017
Last Modified Date: 04 Oct 2017

Issue

When attempting to refresh Google Analytics data sources, intermittently the following errors may occur:

"Google Analytics returned empty page."

or "An unknown error related to remote content was detected (500)"

Environment

  • Tableau Online
  • Tableau Desktop
  • Tableau Server
  • Google Analytics

Resolution

This Google Analytics API intermittent issue is under investigation by Google with active support from Tableau.

Please note that after Google resolves this issue, a full refresh of any Google Analytics data in Tableau will be required to ensure data consistency. For more information from Google on details and status, see Google Issue Tracker 63320055.

Cause

The Tableau connector for Google Analytics relies on the Google Analytics API. This API has been experiencing an intermittent issue where data is duplicated or omitted. At this time, any Google Analytics data retrieved using Tableau Desktop, Tableau Server, or Tableau Online can be impacted.
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