KNOWLEDGE BASE

Gateway Service Does Not Start and Server Status is Degraded


Published: 16 May 2014
Last Modified Date: 01 Aug 2016

Issue

After starting Tableau Server, the server status shows as Degraded and the Gateway component has not started. Additionally, the following error message can be found in the error logs:

access to /errors/sspi_failed.html denied (filesystem path '<path>') because search permissions are missing on a component of the path

Environment

Tableau Server

Resolution

Ensure that the Tableau Server Run As user account has explicit permission to access all components of the path listed in the error. For example, if the path listed in the error is 'C:/ProgramData/Tableau', then the Run As user account must have access to:
  • C:
  • C:\ProgramData
  • C:\ProgramData\Tableau (and all subfolders)

Cause

Tableau Server Run As user account does not have all necessary permissions to start the Gateway process.
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