KNOWLEDGE BASE

Firewall Blocking js-agent.newrelic.com and bam.nr-data.net


Published: 01 Feb 2018
Last Modified Date: 02 Feb 2018

Issue

Tableau Online service interacts with New Relic which can create firewall issues for Tableau Desktop's connectivity to Tableau Online Sites.

Environment

  • Tableau Online 
  • Tableau Desktop
  • Tableau Public

Resolution

Follow these steps:
  1. Confirm which URL from New Relic is triggering the Firewall
    1. Follow steps 1 and 2 from Sending Tableau Desktop Log Files to create "clean" logs that reproduce the issue.
    2. Use a text editor such as Notepad and open log.txt in the Logs folder. 
  2. Find the failing URL in log.txt, for example NetworkAccessException: QNetworkReply::NetworkError=6, request url=[[https://bam.nr-data.net/1/6259888ee2] 
    • https://bam.nr-data.net and https://js-agent.newrelic.com will be the two domains that most often cause the firewall to block login access to Tableau Online from Tableau Desktop.
  3. Whitelist the above found domains in the firewall software so that the client application on the computer can interact directly with Tableau Online and/or Public.
  4. Attempt to login to the Tableau Online Site through Tableau Desktop. 

Cause

Tableau Online and Tableau Public utilize New Relic's web analytics platforms, which can cause some firewall programs to protect local client applications from accessing Tableau Online or Public (specifically Tableau Desktop).
Did this article resolve the issue?