KNOWLEDGE BASE

Errors "Setting site role for user to '<siterole>' failed" or "Insufficient licenses. Setting user roles to '<siterole>' failed."


Published: 11 Mar 2016
Last Modified Date: 31 Mar 2017

Issue

When attempting to add a new user or assign a site role to a user on Tableau Server, one of the following error messages might occur:

Setting site role for user <username> to '<siterole>' failed
Or 
Insufficient licenses. Setting user roles to '<siterole>' failed.

Environment

Tableau Server

Cause

When attempting to add a new user or assign a site role to a user on Tableau Server, the Tableau Server environment has reached or exceeded the total number of available interactor seats.
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