KNOWLEDGE BASE

Errors "Setting site role for user to 'Interactor' failed" or "Insufficient licenses. Setting user roles to 'Interactor' failed."


Published: 11 Mar 2016
Last Modified Date: 22 Nov 2016

Issue

After activating a Tableau Server license key, and adding new users with a role other than Unlicensed, one of the following error messages might occur:

Setting site role for user <username> to 'Interactor' failed
Or 
Insufficient licenses. Setting user roles to 'Interactor' failed.

Environment

Tableau Server

Cause

When activating a new license key on a computer where Tableau Server is already activated, the user or core count does not update until Tableau Server is restarted.
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