KNOWLEDGE BASE

Error: "Your browser did not allow the loading of the critical resource: javascripts/jquery-3.0.0.min.js" Viewing Published Dashboard


Published: 20 Dec 2016
Last Modified Date: 02 Mar 2017

Issue

When you try to view a published dashboard, one of the following errors occurs: 
object doesn't support property or method 'addEventListener'

Or

Your browser did not allow the loading of the critical resource: javascripts/jquery-3.0.0.min.js. Please check your local browser security to ensure that it allows access to this server.
Unable to get property 'startup' of undefined or null reference

Environment

  • Tableau Server 10.0 and newer versions
  • Sharepoint 2010
  • Internet Explorer 10 and earlier versions
  • Internet Explorer 11 and newer with Compatibility Mode active

Resolution

Option 1

Upgrade to Internet Explorer 11.

Option 2

Turn off Compatibility Mode for Internet Explorer 11.

Option 3

Upgrade Sharepoint to Sharepoint 2013. 

Option 4

Modify the 'X-UA-Compatible' tag within Sharepoint by setting it equal to IE=edge instead of IE=8.
For more information, see Configuring web servers to specify document modes at Microsoft Developer Network.

Option 5

Check filter settings for website blockers (for example: Net Nanny). 

Cause

Tableau Server 10 and newer versions no longer support Internet Explorer 10 and earlier versions, including current versions of Internet Explorer running in compatibility mode (emulating earlier versions). 
Did this article resolve the issue?